Hey there,
I just received my rabbit (France) after multiple months of waiting and its not turning on
I have pressed for a long time the power button, nothing
i have let it charge for 2 hours, still nothing
can someone help me please
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Oh dear, I am so sorry to hear this! Please first try a different USB cable to the one you’ve been trying, and ensure it’s connected to a proper charge plug (as opposed to a port).
If this doesn’t work, please reach out to support@rabbit.tech and I’ll push the team to prioritise and get you a new one sent out instantly.
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Unfortunately tried too and doesn’t work 
I can even take a vid to show you guys if needed, im not sure what happened with it cause it seems in perfect condition
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Hey it now works! I just didn’t connect my power supply correctly, sorry about that
Excited to try it out!
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I bet that was a big sigh of relief
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Great to hear! Will close this thread.