Hello Support Team, can you, or anybody, please help? I’ve been waiting since June 2025 to receive return labels to send my confirmed faulty Rabbit back and receive a new one. See email below. Since then, no reply. Is the Rabbit project still alive? Is the Support Team still operating? Holiday and …

Hi Serge, apologies. We had some downtime on our support portal which has unfortunately led to a rather lengthy backlog which the team are working their way through. I will take your details and ask them to escalate.

Hallo ich warte auch schon seit dem sechzehnten juliauf eine support antwort um einen defekten r einsauszutauschen da ich ihn dieses jahrende April bestellt habe und er noch garantie haben müssteHallo ich warte auch schon seit dem 16. Juliauf eine Support Antwort um einen defekten r einsauszutausche…

I’m yet to receive a response to my ticket on a simlilar issue from May. as a first backer its dissapointing to be ghosted so badly.

Faulty R1 replacement since June25 promissed but Support Team is ghosting me?

issues & bugs

bbjcaptain September 8, 2025, 12:11pm 3

Thx Simon, much appreciated.
I know there’s problems, you’re not the support team, and everyone is undoubtedly doing their best.

Topic		Replies	Views
Reporting a serious and disapointing flaw in support. general chat	0	41	January 25, 2026
Extended support delays general chat	4	84	September 8, 2025
Need help R1 overheating & battery drains fast, no support reply issues & bugs	3	90	August 19, 2025
Rabbit R1 delivered defective after cancellation – no support response issues & bugs	5	74	June 17, 2025
Not able to update R1 since June 2025 issues & bugs	4	47	February 5, 2026

Faulty R1 replacement since June25 promissed but Support Team is ghosting me?

Related topics