Recently the rabbit team has been flooded with support requests, leading to extended response delays from the team. How soon does the support team typically reach out to y’all with a resolution? I’ve been standing by a little over two weeks without any update on the status of my support ticket.
Two weeks for a reply makes me worry about a technical glitch vs an overloaded team… @simon will probably see this and have a better suggestion… but I would re-submit.
(Also - sorry for the delay, and thank you for the patience you’ve shown )
Hey Cían,
Really sorry about this. We had a little bit of a holiday backlog compounded by a few problems that occurred in December due to some changes in our support system.
I’ve actually been investigating this pretty heavily over the past week because I did have a few community member get in touch reporting similar to you, so I wanted to find out what was going on.
Happy to report we are getting back on top of things, and you should get a response v soon
Thank you so much for the update, Simon! I appreciate you being on top of this. You’ve been a truly awesome representative of Rabbit Inc. to the community
Edit: Just saw the email today from Martin that the return label has been sent out! Looking forward to moving my rabbit to a new home