Trying to link my R1. The OS2 update made things unstable for my device so I thought why not just do hard reset! Well, now I can’t activate my R1 device because Rabbit.Tech/Activate Isn’t working or am I missing something here? Thanks!
This is what I’m getting….
504 Gateway Timeout ERROR
The request could not be satisfied.
We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
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I too am getting the same error. Also, for some reason my R1 reset itself after I turned it off. Now I can’t reactivate?
sorry to hear that is happening to you as well. Hopefully we will be able to resolve this soon.
Hi everyone,
at approximately 7am pacific time today, we became aware of a service disruption affecting both rabbithole and r1 devices, leaving r1 devices stuck on the “connecting” message. a small number of users have also reported that their devices have reset. we’re working to get this resolved as soon as possible.
additionally, if your device has reset, once service is restored you will be able to re-link r1 to your device in rabbithole. if necessary, you may need to click “unlink your device” in rabbithole, and then link it again from the QR code. all data in your rabbithole will be saved.
we appreciate your patience as we continue to investigate this, and we’ll keep you posted as soon as it has been resolved.
team rabbit
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Unstable seems to be the new normal. Hopefully the rabbit hole comes back on line……
Mine has also reset
Remind me NOT to buy something that is dependent on the infrastructure of a startup organization.
Simon, is there any ETA to fix the issue?
trying to activate my new device and cant even access the activation website, what is going on?
What’s the word on the ‘rabbit hole’ ?
You had better hire at least one more person to respond to the multitude of R1 owners asking for help.
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Hi, i am new with my Rabbit r1. I procede to rabbit.tech/activate but i receive error:
DNS_PROBE_FINISHED_NXDOMAIN
When a solution for this problem?
Regards
This is quite annoying, but to be fair, this probably isn’t their fault. I assume it is the hosting company whose servers are down or malfunctioning. So they are doing the best they can. But it does beg the question of an r1 not relying on servers as much.
End of days?
Desde mexico misms situación, tengo 2 rabbit r1 y ambos se quedan “conectando” con wifi y 4g, help!!
Same here in France, yesterday early afternoon, everything fine and the imossible to connect
We should be back asap!!
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Is there something wrong with the Rabbit Hole? I can’t get to anything
Hi @RussOniPad ,
at the moment, yes.