As an initial backer, active community member, and someone who excitedly promoted the R1 in Asia, I logged a ticket in May about my faulty unit from the first batch, and initially I got a response from support promising a replacement unit. As of September i, had no response from support. I am AI researcher and general enthusiast, so i committed to purchase another unit with my own money (Sept 5th), as of Nov 5th i have had no update regarding shipping and have chased support without response.
Needless to say, I’m losing faith in the project going forward. Very disappointing
@RingoSG83 I got this looked into and we aren’t sure what happened and why it didn’t ship. Regardless we have just shipped another one to you so please keep an eye on your email for tracking!
