Activation Issue with Rabbit R1

issues & bugs
1

I recently encountered a significant issue while trying to activate my Rabbit R1 device, and I am seeking urgent assistance from anyone who might have experienced a similar problem or from the support team.

When attempting to scan the QR code from my phone to activate the Rabbit R1, the device displays an error message: “Sorry, the Android camera encountered a problem. You may need to restart the device.” I have attached an image of the error message for reference.

IMG_5747
IMG_57471920×2560 240 KB

![Error Message]Despite multiple restarts, the issue persists, preventing me from completing the activation process. As a tech enthusiast and content creator, I am currently working on a social media video to promote the Rabbit R1 and its features. This issue is significantly delaying my project and impacting my ability to showcase this product effectively.Has anyone else experienced this issue with the barcode scanner on the Rabbit R1? If so, what steps did you take to resolve it? Additionally, I would greatly appreciate any input or guidance from the support team on how to fix this problem as soon as possible.Thank you in advance for your assistance. I look forward to any advice or solutions you can provide.

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2

It took me several tries to scan the code… And while scanning I noticed the wrong code appeared to be a little blurry on the r1 screen, as if the camera resolution was not as good as it should be. But the camera is fine and all other images are are fine. I credited the issue to my screen protector on my android phone and also the fact that attempting to capture an image of an active display is always a little off, whether it be phone to phone or phone to monitor… In this case the r1 camera to my android phone!
I remedied this by shifting my phone side to side slightly in an attempt to find the least reflective angle for the r1 to capture the QR code.

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3

The qr code can be difficult to read for the r1 if light is directly on the qr code or it’s not at the right distance people have found enlargement of the qr code helps and so does adjusting the lights

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