The camera function is disabled

My R1 refuses to use its camera because it is disabled for privacy and security reasons. Why is that?

I haven’t heard of this before. Can you take a photo? Try disabling terminal mode (if you have it enabled) and rebooting device (hold down the button for 60s then release)

After disabling the terminal and rebooting it now says ā€˜the camera eye is not currently activated’
When I reboot I can see the camera moving, so it def works.

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This is quite odd and not something I’ve come across. Could I ask you to email support@rabbit.tech about this? If they’ve come across this before they may have a fix, or if not they can initiate a replacement. Very strange!

I’m not hopeful because with the error code #1 bug I flagged in the other thread they took a week to respond and none of their suggestions worked. But I’ll give it a shot.

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Ok they’ve been very helpful so far, I’ll update if we find a fix. The hardware seems fine because I can just take pictures with the eye without issue.

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I’m sure this isn’t it, but I’ve gotten ā€œcamera notā€¦ā€ messages if I try to ask it a vision question and I’m not in the right context. It takes practice. Double-click to open camera; long click to ask a question; wait for camera to trigger. The ā€œcamera notā€¦ā€ message doesn’t guide you towards getting the order of the steps correct. It makes you think the camera is broken or something.

That is actually very helpful. So the vision requests cannot be handled unless you manually open the camera. Seems like that can be sorted in a future update because it should be able to enable this function from the conversational interface… For now that works for me so @simon you can close this topic.

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And it’s normal that for each vision request a picture is taken right?

Yes. I think making a vision request is the only way to get pictures into your journal at the moment, so that’s a thing.