Spotify - Password reset due to suspicious activity

[leahcim]

Do you also use Google to log in to Spotify? Is it possible that this problem is only related to the pananoid surveillance in Google?

[cyprien]

no… I dont like to trust other companies (Google, Apple, FB)… and almost always use a email / PW combination.

I find the surveillance in Google quite tiresome… and so have many different accounts for different purposes…

I was getting tired of not being able to try out other apps / programs to help manage my email (Mailbutler, etc)/ or to alert me to shipped packages (Aftership)

[leahcim]

Personally, I think this attitude is very good, but then the problem must lie somewhere else… Probably on Spotify…

[cyprien]

haha… misread…

I will probably try Spotify again in a bit… after I get tired of everything else I can do with the Rabbit.

I got my Rabbit late.(10 days ago). and was itching to get up to speed as fast as possible. (like a kid on Christmas Day)… and I was way too excited to do new things… so when Spotify didnt work right off the bat I spent that time figuring out ho two do other things. - super fun things.

Once I get bored with those things I am sure I will give Spotify a try in the future.

[Schlex]

I tried it now a 4th time. 1 time with google, that didn’t work, a page can not be found. 3 times with an (new) Spotify account. All of them get resetted in a way, that it is not possible to get a new password. Now I have no eMail-Adresses left over and give up spotify. Maybe I give Apple-Music a try.

[agent.knopf]

Germany here - same problem - Spotify resets my password after a bit (2-3 hours or even less). My login is username + pwd, no Google in between or anything else. But i’ll be honest - I kept asking Rabbit to play a specific song and - it just wasn’t able to do that. Different topic but it made the whole Spotify business a lot loss interesting for me.

[leahcim]

I find it very unfortunate that things are currently developing in such a negative direction and I really hope that Rabbit will turn things around, somehow, at some point… @simon

It would be a real shame if you let your business go under.

And if you need help, please just ask! There are certainly 10,000 people here who are interested in helping you.

[adol]

Thanks, I can’t connect to Spotify because of this issue. Looking forward to this solution.

[pballeux]

Hi @zzbuckley

It’s been a few days but I had found a work around for this issue. Never got disconnected since then.

Tip: Using Spotify from Canada

I am Canadian, thus i have a Canadian premium account with Spotify. I have found a way to prevent my account from beeing disabled for suspiscious activites. As i am connecting usually from my phone, it is suspicious that another connection is happening from the States, a 1000 of miles away. By security, Spotify reacts by resseting my password to prevent fraud. After talking with their support, all you have to do is to connect your R1, make it play music for around 30 minutes while you contro…

[adol]

Thanks for sharing. I rather wait for an official and rock-solid solution.
I guess we’ll have to authenticate on device or something like that.
Any updates on this one @simon ?

[wutzler]

Tried it two times now, but didn’t work

[J_D]

I had the same issue. I would like to note that this issue exists/existed entirely because the integration is extremely hacky and not the way it should be done. I have worked with several Spotify integrations (Home Assistant and Stream Deck to name 2), and they all worked with an API token. Rabbit has chosen another route, namely logging in as an actual user/person on a VM (located in the USA). This is not the proper way to do this, and the reason why it is flagged as a suspicious login, because that is exactly what it is: someone is trying to login to your account from a location far away from you regular location. Now I don’t use the Spotify integration any more because it pauses/stops playback anytime I push the r1 button, even if I am playing Spotify on another device (which is almost always: I have an android TV box that I use as a media player and (home automation) dashboard. This is all extremely disappointing, since Spotify is the only integration available in the Netherlands.

[simon]

@J_D

and not the way it should be done

I think you have misunderstood our entire product.

The whole vision and purpose of LAM and Teach Mode is to build a new way of human-machine interaction that uses AI to manipulate a UI in the same way a user would, and to avoid using APIs.

There are many reasons for this, including the fact that many services do not have public APIs and even if they do, many charge exorbitant fees to use them. When I worked at Twitter, none of the features I worked on were ever available in the API, including Spaces, Communities, Articles and many more, just to give one example.

There is nothing fundamentally “wrong” with our approach - it’s simply a different, new, and early technology, with issues that we will and in many cases have already fixed.

One of our visions for agentic models is to ensure that services understand “yes - this is an agent, but an agent acting on specific instruction from a human” - issues like what has popped up occasionally in this thread are the kind of issues we intend to completely solve with our ideas in this regard.