Spotify login issue- suspicious activity

general chat
1

I linked my Spotify and after a few hours Spotify forced me to reset my password because of suspicious activity. Is this a known issue?

2

Yes, same for me.

3

Same for me

4

Same for me, I live in France and Spotify asked me to change my password due to a suspicious connection in US…

5

I got that too in Spain, biut it doesn’t seem to be a problem once you’ve done that concerning other devices you log into Spotif with

6

Same issue. Within hours after linking Spotify in the rabbit hole, I’m asked to reset my password due to suspicious activity. Probably anyone outside US will experience this.

7

Hey Folks,
Sorry for the confusion and inconvenience :frowning: FYI - this is something we’re actively working to resolve via a few different methods. When you connect an account via the rabbithole, we basically “freeze” a web browser for you in the cloud. When you ask R1 to take an action for you, we “thaw” that browser and take the action.

(that’s not quite right, but a decent enough analogy - technical details are here overview of LAM security and architecture)

I think what’s happening is, the service providers sees:

  • “Domko is in Minneapolis”
  • 5 seconds later: “Domko is in Seattle”

They interpret this “impossible travel” as a sign of a stolen or shared account. Sorry again for the inconvenience :frowning: We’re working on it :smiley: