QR code scanning

issues & bugs
1

Hi. I just started using my R1 again and I cannot get the thing to scan the QR code when signing into rabbit hole. I tried all the suggestions listed there and I’m getting nothing. Anybody have a solution?

2

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I don’t see any QR code… where is it that you described?

3

It’s after I enter my username and password. It shows a QR code and says to scan it with my R1. I think it was the same deal as when I first activated it but now it ain’t catching any of it. Used different devices, changed the screen brightness, reset my r1.

1 Like
4

I’m sorry to hear you’re still experiencing this issue. While you’ve already tried numerous troubleshooting steps, here’s the instructions to make a try with incognito mode testing:

Incognito Mode Instructions (try this):

  1. Google Chrome
    Keyboard: Ctrl+Shift+N (Windows) / ⌘+Shift+N (Mac)
    Menu: ⋮ → New Incognito Window
  2. Mozilla Firefox
    Keyboard: Ctrl+Shift+P (Windows) / ⌘+Shift+P (Mac)
    Menu: ☰ → New Private Window
  3. Microsoft Edge
    Keyboard: Ctrl+Shift+N (Windows)
    Menu: … → New InPrivate Window
  4. Safari
    Keyboard: ⌘+Shift+N
    Menu: File → New Private Window

This private browsing test helps isolate extension conflicts and cached data issues. If the problem persists even in incognito mode, the issue likely stems from network configurations, DNS settings, or system-level software interference. After doing this, we can try to mention simon and other Rabbit Teams staff and wait for a reply from them I think…

5

Thank you for looking into it! I’ll save this in case I have the issue again. I decided to factory reset. I lost all the rabbit icons I acquired through arcade mode but at least it did the trick. I just had to activate my R1 like I did when I first got it. I noticed when I was scanning the QR code it actually had the prompt “scan qr code” on the screen and it worked fine. Thanks again!

1 Like
6

Well, I’m glad you managed to solve it! I’m sorry you lost all the items earned in the r-cade mode, it happened to me in the past, I thought that when I restarted it would load everything I had already earned, but no, there is no possibility to make a backup or to load it…

Welcome aboard!