My R1 Rattles like something is loose

[Connordogy]

So this happened to my first rabbit r1 out of the blue it just randomly started making a rattling noise. I opened it up to repair it and there were two screws loose and it was from the camera so just took them out and then put it back together. Worked fine every time I would try to use the camera it would crash. I reached out to the support team to see if I could have a new R one like if they would ship it because it was still under warranty and that was months and months ago, and they still haven’t written me back I’ve tried multiple times anyway I would suggest getting a new R one that is what I did and now the new bat seem not to have this problem but if you don’t want to get a new R1, it’s your options are kind of limited in reaching out to the support team because if you open it up, your warranty is gone.