I woke up this morning to find my rabbit not setup. I had to go through the setup procedure again. When I went to the rabbit hole and went to device there were only two settings “mark as lost” or “unlink this r1” It wasnt clear if I would lose anything when unlinking. Might be worth putting the …

sorry for this issue - we’ve identified this was caused by EU aws cluster and we fixed it. we’re investigating further to make sure this won’t happen again.

Wow, the same happened to me this morning. Couldn’t find a way to link back up again. I mean where is the QR for the profile i was already using. Mayor problem here… Do you have to unlink it to link it again without losing your data? Edit: Alright, I unlinked and relinked it by clicking ‘unlink th…

Same here. Within one day, I experienced the same problem twice. I left R1 connected to the charger overnight. When I pressed the PPT button, it had completely reset to factory defaults. I set everything up again like described above. The next morning, the same thing happened. It had performed a fac…

The same here. Now, the question is: What leaked, and what is safe to use? Do I have to unlink all accounts, change passwords, and relink them again?

Same here (r1 reset back to not connected). Happend to me for the first time. I sent a support request via Discord, then they told me to contact support@rabitt.tech. Due to their unavailability on weekends, I decided to fix it myself… Then I un-linked/linked the device again, set the password for …

I wonder what happened for our R1’s to be reset

Does it maybe depend on the region/timezone / timeframe? My details are: I’m in Europe/Zurich and last request yesterday on the 24th. was at 10:24pm - woke up at around 6am this morning and saw the reset.

Could be the case, I’m from the Netherlands

So anyone outside of Europe? So far we have: huggi: Switzerland Designer: The Netherlands Schlex: Germany (from your profile) Xxx: United Kingdom (3x) Anyone else?

I’m in the UK and the same thing happened to me. It was really simple fix actually on a web browser on my laptop. I unlinked the device in the rabbit hole, followed the instructions to set up the device which were on the device and Pointed The rabbit to the QR code which pops up on the web browser …

r1 reset back to not connected

issues & bugs

ramses August 24, 2024, 6:03pm 17

happened to me too (Europe) → random reset over night

Topic		Replies	Views
random reset over night issues & bugs	2	45	August 24, 2024
R1 did a reset while charging issues & bugs	1	40	August 24, 2024
Anyone else having problems with their R1 issues & bugs	7	124	October 29, 2025
01/10/25 service downtime (now resolved) all things rabbit	29	359	October 2, 2025
Factory reset of r1 issues & bugs	19	248	May 18, 2025

r1 reset back to not connected

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