Perplexity Redeem code does not work

issues & bugs
1

Hi there, just got my R1 a few days ago and loving it!
I waited till I got my R1 before trying to redeem my $200 credit for Perplexity Pro, but now when I try to click on Redeem now within the email, it just says “internal server error”

Can someone help me?

2

Me too :cry:
Same problem

3

I got the same problem and made it manual. I don’t remember exactly, but open the perplexity link witout your code to first load the website … You should be able to manage it. After all you have to do those steps: that’s what perplexity says:

Screenshot_20240705-191423
Screenshot_20240705-1914231080×2340 469 KB
(sorry, it’s german … I use multiple languages and the answers (from all AI I use are sometimes like randomized)

1 Like
4

Thank you! I’ll give it a try!

5

Same issue here

6

Wait, there’s a redeem code? I just assumed it was automatic. I was in batch 6 and got no such code. Who do I complain to?

7

Where did you get the redeem code? I just got my R1 a few days ago. No redeem code in the box or my email.

8

It didn’t come with the R1. It was an email I received as one of the first 100,000 buyers. It included a $200 credit for Perplexity Pro.

The link in the email doesn’t work. I emailed Perplexity and they are helping me with it.

9

Maybe check your spam folder? I got the email when I bought mine. Batch 6 as well.

10

Same issue as well

11

Same issue, and no response from the support team :pensive:

12

Same issue

13

Guys, send an email to perplexity support instead. They sorted me out. You will need the email you received from Rabbit about the redeem code.

2 Likes
14

You’re the best @Tigershark

1 Like
15

You are welcome buddy! :blush:

16

Guys I solved with 4 simple steps:

  • Create a Perplexity account with the same email you ordered your R1, and login
  • Open the email you received and click on the “redeem $200 credit” button
    Screenshot 2024-07-10 alle 15.16.36
    Screenshot 2024-07-10 alle 15.16.361798×1390 237 KB
  • You will be redirected on the Perplexity page and a light blue banner appear on top. Click on it
  • Subscribe the annual Pro plan, on the left you can see your discount 12 months at $0 per month, on the right you have to fill the form with your credit card details.

Submit and BOOM, you have your Perplexity Pro plan active.

Enjoy!

1 Like
17

Ah cool! Don’t know why, but when I tried that even after setting up an account, it kept saying internal server error. :sweat_smile:

Support at Perplexity did help me out pretty quickly though and gave me a new link.

18

How do I know Rabbit is using perplexity?

19

To be honest, I’m not sure. But I have tried asking the Rabbit to use Perplexity and it replied saying it would ask Perplexity AI. However as we can’t sign into Perplexity Pro on the Rabbit hole, I doubt it is utilising the Pro account advantages. Beta Rabbit may be the better option for now.