I’m waiting for an answer from support on this and I suspect that I will have to send the unit back to resolve it so I am posting this as a cautionary tale.
When I put the SIM card in, it didn’t seem to go in smoothly and didn’t show that a card had been entered. So I decided to take it out. However, when I pulled out the SIM tray the card was not there! The SIM is now inside the unit, but not attached to the tray. I think also, because it is only the SIM in the slot, the SIM is not in contact electrically with the unit so is left in a unusable state.
I just wanted to let people know to be very careful when inserting the SIM. If there is any resistance don’t continue. Practice taking the tray in and out a few times before inserting it with the SIM so that you know how it feels like to correctly go in.
Also note, it is impossible to get the SIM out and there is nowhere to grip it even if you have very thin tweezers. If it gets stuck you basically don’t have an options.