# Red Pocket Provider **URL:** \ **Category:** issues & bugs\ **Created:** [June 21, 2025, 2:08am UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289 "2025-06-21T02:08:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![nipahc](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nipahc/32/1033_2.png) [@nipahc](https://forum.rabbitcommunity.tech/u/nipahc)\ **Post date:** [June 21, 2025, 2:08am UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/1 "2025-06-21T02:08:10Z")
Anyone have a solution for the R1 not being supported by Red Pocket to get it on their system? I see the customer service told the two guys in the discord there’s no support too but somehow they we’re able to get it on? I tried by the Mobile app that tells it just can’t activate it, on the site in Edge on Win 10 and in Chrome where those latter tell me I am getting a SMS and it never shows. Red pocket is no help I saw it talk about calling customer service for APN setup bit I know we can’t see that. ---
**Author:** ![rodrop](https://avatars.discourse-cdn.com/v4/letter/r/5daacb/32.png) [@rodrop](https://forum.rabbitcommunity.tech/u/rodrop)\ **Post date:** [June 21, 2025, 3:16pm UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/2 "2025-06-21T15:16:19Z")
Trying to track what you are saying. Are you in a situation where you are not receiving the confirmation text from Red Pocket to activate the service on your R1? If yes, is it because the R1 is data only and you can’t receive a text (I know you are saying you have the mobile app but that may not work if the R1 does not get it–just a guess), If that is the case and I am correct, can you activate the service on a smart phone and then move the SIM to the rabbit r1? Just a wild guess to try. ---
**Author:** ![nipahc](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nipahc/32/1033_2.png) [@nipahc](https://forum.rabbitcommunity.tech/u/nipahc)\ **Post date:** [June 21, 2025, 5:34pm UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/3 "2025-06-21T17:34:03Z")
I was considering this but it “sends an SMS” when it activates the IMEI, so I think switching it would need a new verification and I am using an e-sim myself on my current phone. It almost seems like the andoid App for red pocket is looking for the sim to activate it on the device? I don’t know. Their team for help was useless. ---
**Author:** ![nipahc](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nipahc/32/1033_2.png) [@nipahc](https://forum.rabbitcommunity.tech/u/nipahc)\ **Post date:** [June 27, 2025, 1:54pm UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/4 "2025-06-27T13:54:46Z")
@rabbit and Team, any Expectations for more settings on our devices soon so we can connect to low cost providers and have more use of our device? APN, etc? I miss I can’t use it on the Go! I think we’d have a good bit more use if we could access these. Sadly it goes nuts in prices I found. Tello - $5 - Unrealiable Red Pocket - $10 - Won’t connect T-Moble $30 - Too much Verizon $50 - (my provider) way too much. Thanks guys! ---
**Author:** ![nipahc](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nipahc/32/1033_2.png) [@nipahc](https://forum.rabbitcommunity.tech/u/nipahc)\ **Post date:** [July 4, 2025, 3:50pm UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/5 "2025-07-04T15:50:30Z")
@simon is the APN details thing we can get to help me use Tello better or Red Pocket? - What I can tell talking with the team the Red Pocket tries to send a message to the R1 - which is Blocked, so I can’t unlock their sim. Tello seems to loose my connection because of whatever reason with T-Mobile or whoever loosing me when I go into the city, which is crazy. Or any ideas would be nice. Thanks! ---
**Author:** ![nipahc](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nipahc/32/1033_2.png) [@nipahc](https://forum.rabbitcommunity.tech/u/nipahc)\ **Post date:** [July 10, 2025, 8:50pm UTC](https://forum.rabbitcommunity.tech/t/red-pocket-provider/15289/6 "2025-07-10T20:50:09Z")
Its a hassle - They try to refuse to do it, but have to tell them you don’t care if they “Can’t guarantee it will work” and push it anyway. You don’t need them it looks but found **ONLY** way I could activate it was from starting email I got when ordered the card then activating. Then ideally it should work though in 10-15 Min. It took two restarts and now works. ![To The Moon Space GIF by Planet XOLO](https://us1.discourse-cdn.com/flex002/uploads/rabbit/original/2X/9/9a03bd90e8019c6a13989daaa742837e9d220122.webp)