# Perplexity Redeem code does not work **URL:** \ **Category:** issues & bugs\ **Created:** [July 5, 2024, 4:56pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715 "2024-07-05T16:56:18Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 5, 2024, 4:56pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/1 "2024-07-05T16:56:18Z")
Hi there, just got my R1 a few days ago and loving it! I waited till I got my R1 before trying to redeem my $200 credit for Perplexity Pro, but now when I try to click on Redeem now within the email, it just says “internal server error” Can someone help me? ---
**Author:** ![BikeFritz](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/bikefritz/32/1717_2.png) [@BikeFritz](https://forum.rabbitcommunity.tech/u/BikeFritz)\ **Post date:** [July 5, 2024, 5:02pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/2 "2024-07-05T17:02:32Z")
Me too 😢 Same problem ---
**Author:** ![Lubie81](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/lubie81/32/1719_2.png) [@Lubie81](https://forum.rabbitcommunity.tech/u/Lubie81)\ **Post date:** [July 5, 2024, 5:18pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/3 "2024-07-05T17:18:07Z")
I got the same problem and made it manual. I don’t remember exactly, but open the perplexity link witout your code to first load the website … You should be able to manage it. After all you have to do those steps: that’s what perplexity says: ![Screenshot_20240705-191423](https://us1.discourse-cdn.com/flex002/uploads/rabbit/original/2X/2/2ecae48da6d3aa888ef40305e640599f8ad054d1.png) (sorry, it’s german … I use multiple languages and the answers (from all AI I use are sometimes like randomized) ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 5, 2024, 5:28pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/4 "2024-07-05T17:28:37Z")
Thank you! I’ll give it a try! ---
**Author:** ![deniscanty](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/deniscanty/32/1807_2.png) [@deniscanty](https://forum.rabbitcommunity.tech/u/deniscanty)\ **Post date:** [July 5, 2024, 5:34pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/5 "2024-07-05T17:34:37Z")
Same issue here ---
**Author:** ![Jaybird](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@Jaybird](https://forum.rabbitcommunity.tech/u/Jaybird)\ **Post date:** [July 5, 2024, 5:45pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/6 "2024-07-05T17:45:45Z")
Wait, there’s a redeem code? I just assumed it was automatic. I was in batch 6 and got no such code. Who do I complain to? ---
**Author:** ![zomig](https://avatars.discourse-cdn.com/v4/letter/z/8797f3/32.png) [@zomig](https://forum.rabbitcommunity.tech/u/zomig)\ **Post date:** [July 5, 2024, 5:53pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/7 "2024-07-05T17:53:24Z")
Where did you get the redeem code? I just got my R1 a few days ago. No redeem code in the box or my email. ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 5, 2024, 6:08pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/8 "2024-07-05T18:08:49Z")
It didn’t come with the R1. It was an email I received as one of the first 100,000 buyers. It included a $200 credit for Perplexity Pro. The link in the email doesn’t work. I emailed Perplexity and they are helping me with it. ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 5, 2024, 6:09pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/9 "2024-07-05T18:09:51Z")
Maybe check your spam folder? I got the email when I bought mine. Batch 6 as well. ---
**Author:** ![Tsolnyc](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Tsolnyc](https://forum.rabbitcommunity.tech/u/Tsolnyc)\ **Post date:** [July 5, 2024, 6:18pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/10 "2024-07-05T18:18:50Z")
Same issue as well ---
**Author:** ![goyoaga](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/goyoaga/32/2128_2.png) [@goyoaga](https://forum.rabbitcommunity.tech/u/goyoaga)\ **Post date:** [July 5, 2024, 7:43pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/11 "2024-07-05T19:43:19Z")
Same issue, and no response from the support team 😔 ---
**Author:** ![drpavilion](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/drpavilion/32/2844_2.png) [@drpavilion](https://forum.rabbitcommunity.tech/u/drpavilion)\ **Post date:** [July 7, 2024, 2:06am UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/12 "2024-07-07T02:06:41Z")
Same issue ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 7, 2024, 4:25am UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/13 "2024-07-07T04:25:28Z")
Guys, send an email to perplexity support instead. They sorted me out. You will need the email you received from Rabbit about the redeem code. ---
**Author:** ![TheBlackBox](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@TheBlackBox](https://forum.rabbitcommunity.tech/u/TheBlackBox)\ **Post date:** [July 10, 2024, 12:48pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/14 "2024-07-10T12:48:45Z")
You’re the best @Tigershark ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 10, 2024, 12:49pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/15 "2024-07-10T12:49:52Z")
You are welcome buddy! 😊 ---
**Author:** ![Mirko](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/mirko/32/1407_2.png) [@Mirko](https://forum.rabbitcommunity.tech/u/Mirko)\ **Post date:** [July 10, 2024, 1:23pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/16 "2024-07-10T13:23:58Z")
Guys I solved with 4 simple steps: - Create a Perplexity account with the same email you ordered your R1, and login - Open the email you received and click on the “redeem $200 credit” button ![Screenshot 2024-07-10 alle 15.16.36](https://us1.discourse-cdn.com/flex002/uploads/rabbit/original/2X/b/b79b264939ec9049e999ec099ed676c41baee228.png) - You will be redirected on the Perplexity page and a light blue banner appear on top. Click on it - Subscribe the annual Pro plan, on the left you can see your discount 12 months at $0 per month, on the right you have to fill the form with your credit card details. Submit and BOOM, you have your Perplexity Pro plan active. Enjoy! ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 10, 2024, 1:28pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/17 "2024-07-10T13:28:33Z")
Ah cool! Don’t know why, but when I tried that even after setting up an account, it kept saying internal server error. 😅 Support at Perplexity did help me out pretty quickly though and gave me a new link. ---
**Author:** ![TheBlackBox](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@TheBlackBox](https://forum.rabbitcommunity.tech/u/TheBlackBox)\ **Post date:** [July 16, 2024, 12:07pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/18 "2024-07-16T12:07:44Z")
How do I know Rabbit is using perplexity? ---
**Author:** ![Tigershark](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/tigershark/32/1734_2.png) [@Tigershark](https://forum.rabbitcommunity.tech/u/Tigershark)\ **Post date:** [July 16, 2024, 12:21pm UTC](https://forum.rabbitcommunity.tech/t/perplexity-redeem-code-does-not-work/4715/19 "2024-07-16T12:21:11Z")
To be honest, I’m not sure. But I have tried asking the Rabbit to use Perplexity and it replied saying it would ask Perplexity AI. However as we can’t sign into Perplexity Pro on the Rabbit hole, I doubt it is utilising the Pro account advantages. Beta Rabbit may be the better option for now.