# Nonexistent support

**URL:** <https://forum.rabbitcommunity.tech/t/nonexistent-support/15518>\
**Category:** general chat\
**Created:** [October 1, 2025, 10:20pm UTC](https://forum.rabbitcommunity.tech/t/nonexistent-support/15518 "2025-10-01T22:20:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jbruna](https://avatars.discourse-cdn.com/v4/letter/j/c2a13f/32.png) [@jbruna](https://forum.rabbitcommunity.tech/u/jbruna)\
**Post date:** [October 1, 2025, 10:20pm UTC](https://forum.rabbitcommunity.tech/t/nonexistent-support/15518/1 "2025-10-01T22:20:18Z")

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Does anyone know how long support takes to reply to tickets? I’ve been waiting more than 25 days for the first ticket and over a week waiting for a response regarding the **developer mode request**. Does post-sales support really exist? These kinds of situations are also part of the user experience and completely ruin the product.

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**Author:** ![Catpatrol](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@Catpatrol](https://forum.rabbitcommunity.tech/u/Catpatrol)\
**Post date:** [October 1, 2025, 11:21pm UTC](https://forum.rabbitcommunity.tech/t/nonexistent-support/15518/2 "2025-10-01T23:21:32Z")

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No, as I believe that we are being used as beta testers and we have to pay for the privilage.