# Need help - My R1 is corrupted

**URL:** <https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722>\
**Category:** general chat\
**Created:** [January 31, 2025, 12:34pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722 "2025-01-31T12:34:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PabloVigil](https://avatars.discourse-cdn.com/v4/letter/p/ebca7d/32.png) [@PabloVigil](https://forum.rabbitcommunity.tech/u/PabloVigil)\
**Post date:** [January 31, 2025, 12:34pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722/1 "2025-01-31T12:34:00Z")

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Please, I need some help with my R1. It just started to appear this screen forever. I think it is corrupted. Is there any way I can restore it?

 ![IMG_20250127_144511984](https://us1.discourse-cdn.com/flex002/uploads/rabbit/original/2X/5/50820fcbc6e9d174924d87e01e1d530ca66e17a9.jpeg)

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**Author:** ![nzwaneveld](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/nzwaneveld/32/4300_2.png) [@nzwaneveld](https://forum.rabbitcommunity.tech/u/nzwaneveld)\
**Post date:** [January 31, 2025, 12:49pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722/2 "2025-01-31T12:49:04Z")

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Did you send a message to support?  
Contact support directly: [contact us - rabbit](https://www.rabbit.tech/contact-us) / email: [support@rabbit.tech](mailto:support@rabbit.tech)

@simon - Do you have a different view?

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**Author:** ![mattdomko](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@mattdomko](https://forum.rabbitcommunity.tech/u/mattdomko)\
**Post date:** [January 31, 2025, 4:17pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722/3 "2025-01-31T16:17:48Z")

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This is likely the result of someone attempting to flash/root the device ☹ We 100% support your right to do so (you bought a magical orange box… do what you want with it 😀 ) However, we don’t have the support staff required to help in these situations at the moment.

On the brightside, the nerds in engineering (me and a few others ) are very interested in making that experience better… it’s just not something we can provide right now ☹

That being said, we do have a published set of firmware images here: [GitHub - rabbit-hmi-oss/firmware: RabbitOS Firmware Releases](https://github.com/rabbit-hmi-oss/firmware) … and I (personally, as an individual, not an employee) hope to see some additional tools uploaded there soon 😃

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**Author:** ![diegoUSDZ](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/diegousdz/32/5733_2.png) [@diegoUSDZ](https://forum.rabbitcommunity.tech/u/diegoUSDZ)\
**Post date:** [February 1, 2025, 6:36pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722/4 "2025-02-01T18:36:01Z")

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Very interesting… I’ve found over the internet videos about running android os and so but I think it wipes out the value proposition. Hopefully instead of investing resources in supporting others to go away rabbit produces, it could be invested in finding ways to make the community stay. Yet I must say I’m impressed about the openess of the answers here.

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**Author:** ![mattdomko](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@mattdomko](https://forum.rabbitcommunity.tech/u/mattdomko)\
**Post date:** [February 1, 2025, 6:49pm UTC](https://forum.rabbitcommunity.tech/t/need-help-my-r1-is-corrupted/14722/5 "2025-02-01T18:49:36Z")

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Thanks! There is a discrete difference between “Matt Domko, employee at rabbit” and “Matt Domko, super nerd”. Both of them value transparency and open feedback though 🙂