# i order my second rabbit, CS not replying my emails for weeks and the package is somewhere with DHL

**URL:** <https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503>\
**Category:** general chat\
**Created:** [September 24, 2025, 11:10am UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503 "2025-09-24T11:10:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![alex.hent](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/alex.hent/32/4465_2.png) [@alex.hent](https://forum.rabbitcommunity.tech/u/alex.hent)\
**Post date:** [September 24, 2025, 11:10am UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503/1 "2025-09-24T11:10:56Z")

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mor ethen this your support team is ignoring my emails for weeeks now … .can someone do anything ? com on @simon im sure u can fix this issue

i made at least 2 tickets , one that i insist to get a reply and today i made another one just so maybe is giving a damn about my second order

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**Author:** ![Catpatrol](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@Catpatrol](https://forum.rabbitcommunity.tech/u/Catpatrol)\
**Post date:** [September 26, 2025, 9:15pm UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503/2 "2025-09-26T21:15:20Z")

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Customer service is non existent. These things are breaking faster than they can respond.

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**Author:** ![alex.hent](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/alex.hent/32/4465_2.png) [@alex.hent](https://forum.rabbitcommunity.tech/u/alex.hent)\
**Post date:** [October 6, 2025, 6:15pm UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503/3 "2025-10-06T18:15:52Z")

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well its been more then a month now … wtf

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**Author:** ![thenabu222](https://avatars.discourse-cdn.com/v4/letter/t/e9bcb4/32.png) [@thenabu222](https://forum.rabbitcommunity.tech/u/thenabu222)\
**Post date:** [October 7, 2025, 9:43pm UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503/4 "2025-10-07T21:43:03Z")

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f\*ck dude really i just got. mine after a similar awful bricking experience via the bee pioneer- i was a recipient of the first round in january and i lov ed it so so much then suddenlly they sold to amazon in august and the device is so bricked its dust now. no support team. no shit.

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**Author:** ![alex.hent](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/alex.hent/32/4465_2.png) [@alex.hent](https://forum.rabbitcommunity.tech/u/alex.hent)\
**Post date:** [October 8, 2025, 11:29am UTC](https://forum.rabbitcommunity.tech/t/i-order-my-second-rabbit-cs-not-replying-my-emails-for-weeks-and-the-package-is-somewhere-with-dhl/15503/5 "2025-10-08T11:29:20Z")

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oh i didnt knew they sold it , in the end i try get in touch via facebook and there i got a reply back , they said they are gonna send it back to me. i was very curious of the new os so i got myself a new one as the first one just stopped working one day , first i wanted to send it back but then i wanna keep it for my device collection …

did they annouce they sold it ? i missed on that ?