# Frankly Dissappointed..

**URL:** <https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586>\
**Category:** issues & bugs\
**Created:** [November 5, 2025, 12:23am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586 "2025-11-05T00:23:44Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![RingoSG83](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/ringosg83/32/4875_2.png) [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\
**Post date:** [November 5, 2025, 12:23am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/1 "2025-11-05T00:23:44Z")

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As an initial backer, active community member, and someone who excitedly promoted the R1 in Asia, I logged a ticket in May about my faulty unit from the first batch, and initially I got a response from support promising a replacement unit. As of September i, had no response from support. I am AI researcher and general enthusiast, so i committed to purchase another unit with my own money (Sept 5th), as of Nov 5th i have had no update regarding shipping and have chased support without response.

Needless to say, I’m losing faith in the project going forward. Very disappointing

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**Author:** ![simon](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/simon/32/4_2.png) [@simon](https://forum.rabbitcommunity.tech/u/simon)\
**Post date:** [November 5, 2025, 12:56am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/2 "2025-11-05T00:56:19Z")

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Hi Ringo. Was the second order placed directly from us?

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**Author:** ![RingoSG83](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/ringosg83/32/4875_2.png) [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\
**Post date:** [November 5, 2025, 3:41am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/3 "2025-11-05T03:41:50Z")

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hey mate, yes via the rabbit website

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**Author:** ![RingoSG83](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/ringosg83/32/4875_2.png) [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\
**Post date:** [November 21, 2025, 6:59am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/4 "2025-11-21T06:59:41Z")

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Black friday sales arent helping my almost 3 month wait for shipping….

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**Author:** ![simon](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/simon/32/4_2.png) [@simon](https://forum.rabbitcommunity.tech/u/simon)\
**Post date:** [November 21, 2025, 8:11pm UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/5 "2025-11-21T20:11:31Z")

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I have escalated this now for you! Will let you know when I hear more.

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**Author:** ![simon](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/simon/32/4_2.png) [@simon](https://forum.rabbitcommunity.tech/u/simon)\
**Post date:** [November 21, 2025, 8:29pm UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/6 "2025-11-21T20:29:38Z")

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@RingoSG83 I got this looked into and we aren’t sure what happened and why it didn’t ship. Regardless we have just shipped another one to you so please keep an eye on your email for tracking! 🙏

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**Author:** ![RingoSG83](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/ringosg83/32/4875_2.png) [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\
**Post date:** [November 22, 2025, 12:51am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586/7 "2025-11-22T00:51:44Z")

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Thanks for following up Simon. I received a tracking number this morning. Look forward to experiencing OS2 and contributing again