# Extended support delays

**URL:** <https://forum.rabbitcommunity.tech/t/extended-support-delays/14686>\
**Category:** general chat\
**Created:** [January 23, 2025, 7:12pm UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686 "2025-01-23T19:12:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![C28](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/c28/32/1473_2.png) [@C28](https://forum.rabbitcommunity.tech/u/C28)\
**Post date:** [January 23, 2025, 7:12pm UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686/1 "2025-01-23T19:12:50Z")

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Recently the rabbit team has been flooded with support requests, leading to extended response delays from the team. How soon does the support team typically reach out to y’all with a resolution? I’ve been standing by a little over two weeks without any update on the status of my support ticket.

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**Author:** ![mattdomko](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@mattdomko](https://forum.rabbitcommunity.tech/u/mattdomko)\
**Post date:** [January 23, 2025, 8:58pm UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686/2 "2025-01-23T20:58:13Z")

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Two weeks for a reply makes me worry about a technical glitch vs an overloaded team… @simon will probably see this and have a better suggestion… but I would re-submit.

(Also - sorry for the delay, and thank you for the patience you’ve shown 🙂 )

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**Author:** ![simon](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/simon/32/4_2.png) [@simon](https://forum.rabbitcommunity.tech/u/simon)\
**Post date:** [January 24, 2025, 12:46am UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686/3 "2025-01-24T00:46:06Z")

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Hey Cían,

Really sorry about this. We had a little bit of a holiday backlog compounded by a few problems that occurred in December due to some changes in our support system.

I’ve actually been investigating this pretty heavily over the past week because I did have a few community member get in touch reporting similar to you, so I wanted to find out what was going on.

Happy to report we are getting back on top of things, and you should get a response v soon 🙏

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**Author:** ![C28](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/c28/32/1473_2.png) [@C28](https://forum.rabbitcommunity.tech/u/C28)\
**Post date:** [January 27, 2025, 10:31pm UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686/4 "2025-01-27T22:31:24Z")

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Thank you so much for the update, Simon! I appreciate you being on top of this. You’ve been a truly awesome representative of Rabbit Inc. to the community 🤝

Edit: Just saw the email today from Martin that the return label has been sent out! Looking forward to moving my rabbit to a new home ✨

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**Author:** ![RingoSG83](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/ringosg83/32/4875_2.png) [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\
**Post date:** [September 8, 2025, 1:34pm UTC](https://forum.rabbitcommunity.tech/t/extended-support-delays/14686/5 "2025-09-08T13:34:56Z")

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I’m still waiting for my support ticket from May