# “checking update” screen stalled

**URL:** <https://forum.rabbitcommunity.tech/t/checking-update-screen-stalled/4309>\
**Category:** general chat\
**Created:** [July 5, 2024, 4:40pm UTC](https://forum.rabbitcommunity.tech/t/checking-update-screen-stalled/4309 "2024-07-05T16:40:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![akallish](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/akallish/32/1622_2.png) [@akallish](https://forum.rabbitcommunity.tech/u/akallish)\
**Post date:** [July 5, 2024, 4:40pm UTC](https://forum.rabbitcommunity.tech/t/checking-update-screen-stalled/4309/1 "2024-07-05T16:40:23Z")

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My R1 has a persistent “checking update” screen. It is powered and connected to fast wifi and it has been two days with no change and I cannot use the R1.

I tried switching wireless networks and there is no way to get past the update screen. There is no documentation I can find to hard reset the device.

What do I do?

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<div class="post-metadata">

**Author:** ![Paracelsis](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@Paracelsis](https://forum.rabbitcommunity.tech/u/Paracelsis)\
**Post date:** [July 5, 2024, 4:45pm UTC](https://forum.rabbitcommunity.tech/t/checking-update-screen-stalled/4309/2 "2024-07-05T16:45:44Z")

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Hard reboot?

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<div class="post-metadata">

**Author:** ![akallish](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.rabbitcommunity.tech/akallish/32/1622_2.png) [@akallish](https://forum.rabbitcommunity.tech/u/akallish)\
**Post date:** [July 5, 2024, 5:24pm UTC](https://forum.rabbitcommunity.tech/t/checking-update-screen-stalled/4309/3 "2024-07-05T17:24:19Z")

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Thanks. I did that and it worked.