# issues & bugs **URL:** https://forum.rabbitcommunity.tech/c/help-and-bug-reports/7.md?page=1 [Latest](https://forum.rabbitcommunity.tech/latest.md) · [Categories](https://forum.rabbitcommunity.tech/categories.md) · [Tags](https://forum.rabbitcommunity.tech/tags.md) **Page:** 2 --- ## [DLAM Permanently Shows "Disconnected" Despite Device Being Detected — Full Diagnostics Completed, Server-Side Issue Suspected](https://forum.rabbitcommunity.tech/t/dlam-permanently-shows-disconnected-despite-device-being-detected-full-diagnostics-completed-server-side-issue-suspected/15725)
**Author:** [@JayEss](https://forum.rabbitcommunity.tech/u/JayEss)\ **Replies:** 0\ **Last updated:** [February 26, 2026, 11:28am UTC](https://forum.rabbitcommunity.tech/t/dlam-permanently-shows-disconnected-despite-device-being-detected-full-diagnostics-completed-server-side-issue-suspected/15725 "2026-02-26T11:28:43Z")
Device: Rabbit r1 Firmware: Latest OTA (applied within last 2 weeks) OS: Windows 11 Browsers Tested: Chrome, Edge, Firefox Issue Started: 25th February 2026 — was working perfectly the night before Description Sin… --- ## [Dlam getting stuck half way a task](https://forum.rabbitcommunity.tech/t/dlam-getting-stuck-half-way-a-task/15709)
**Author:** [@Jpg079](https://forum.rabbitcommunity.tech/u/Jpg079)\ **Replies:** 0\ **Last updated:** [February 13, 2026, 5:56pm UTC](https://forum.rabbitcommunity.tech/t/dlam-getting-stuck-half-way-a-task/15709 "2026-02-13T17:56:31Z")
I am having issues with DLAM i give it a task example go somewhere and extract data. The process starts thing work ok and then it stops. When i ask what happened i get its processing data. After some time waiting 30mins … --- ## [Spotify and Apple Music connect no longer working?](https://forum.rabbitcommunity.tech/t/spotify-and-apple-music-connect-no-longer-working/15642)
**Author:** [@AlanK](https://forum.rabbitcommunity.tech/u/AlanK)\ **Replies:** 4\ **Last updated:** [February 7, 2026, 2:22pm UTC](https://forum.rabbitcommunity.tech/t/spotify-and-apple-music-connect-no-longer-working/15642 "2026-02-07T14:22:05Z")
Spotify and Apple Music not working anymore on any of my 3 Rabbit R1 devices? They are showing a connection in the rabbit hole. Anyone else having this issue? --- ## [Not able to update R1 since June 2025](https://forum.rabbitcommunity.tech/t/not-able-to-update-r1-since-june-2025/15654)
**Author:** [@Rab1](https://forum.rabbitcommunity.tech/u/Rab1)\ **Replies:** 3\ **Last updated:** [February 5, 2026, 9:12pm UTC](https://forum.rabbitcommunity.tech/t/not-able-to-update-r1-since-june-2025/15654 "2026-02-05T21:12:28Z")
I created 3 tickets in total with Rabbit R1 support and I’ve been trying to follow up on emails but I didn’t get any response from the team, its been 6+ months and I’m not able to update the R1. Can anyone look into this… --- ## [DLAM keyboard layout](https://forum.rabbitcommunity.tech/t/dlam-keyboard-layout/15668)
**Author:** [@svr123456789](https://forum.rabbitcommunity.tech/u/svr123456789)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 1:00am UTC](https://forum.rabbitcommunity.tech/t/dlam-keyboard-layout/15668 "2026-02-04T01:00:44Z")
When ai try to wright, it’s always use QWERTY same if my computer is on AZERTY (and probably other layout). Maybe link the sessions to an account trough R1 id will give the opportinity to save data including DLAM configu… --- ## [Problem with screen rotation (Rabbit OS2) and Lam playground (r1) still not working](https://forum.rabbitcommunity.tech/t/problem-with-screen-rotation-rabbit-os2-and-lam-playground-r1-still-not-working/15483)
**Author:** [@cldferrilab](https://forum.rabbitcommunity.tech/u/cldferrilab)\ **Replies:** 3\ **Last updated:** [December 24, 2025, 8:19pm UTC](https://forum.rabbitcommunity.tech/t/problem-with-screen-rotation-rabbit-os2-and-lam-playground-r1-still-not-working/15483 "2025-12-24T20:19:13Z")
Hello, there is a problem with the screen rotation with the new update. After rotating to horizontal mode for console mode, the device does not return to vertical unless you open a tab. Moreover, the problem continues in… --- ## [can't get spotify to work tonight](https://forum.rabbitcommunity.tech/t/cant-get-spotify-to-work-tonight/15545)
**Author:** [@goldengram](https://forum.rabbitcommunity.tech/u/goldengram)\ **Replies:** 11\ **Last updated:** [December 13, 2025, 4:19pm UTC](https://forum.rabbitcommunity.tech/t/cant-get-spotify-to-work-tonight/15545 "2025-12-13T16:19:44Z")
r1 launches and the music card shows up but then nothing happens and no actual music plays. it’s been working fine recently but tonight r1 was first saying i wasn’t connected even though i was, then i reconnected multipl… --- ## [Frankly Dissappointed..](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586)
**Author:** [@RingoSG83](https://forum.rabbitcommunity.tech/u/RingoSG83)\ **Replies:** 6\ **Last updated:** [November 22, 2025, 12:51am UTC](https://forum.rabbitcommunity.tech/t/frankly-dissappointed/15586 "2025-11-22T00:51:44Z")
As an initial backer, active community member, and someone who excitedly promoted the R1 in Asia, I logged a ticket in May about my faulty unit from the first batch, and initially I got a response from support promising … --- ## [The R1's silent failure problem](https://forum.rabbitcommunity.tech/t/the-r1s-silent-failure-problem/15597)
**Author:** [@rapahannock](https://forum.rabbitcommunity.tech/u/rapahannock)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 5:17pm UTC](https://forum.rabbitcommunity.tech/t/the-r1s-silent-failure-problem/15597 "2025-11-11T17:17:27Z")
I’m posting this with the sincere hope that the R1 can be saved from becoming an expensive dust bunny. The current state of reliability—or, rather, the frequent lack thereof—is fundamentally undermining the device’s util… --- ## [Magic gallery: intrusive rabbit removal](https://forum.rabbitcommunity.tech/t/magic-gallery-intrusive-rabbit-removal/15596)
**Author:** [@LargeRabbit](https://forum.rabbitcommunity.tech/u/LargeRabbit)\ **Replies:** 2\ **Last updated:** [November 10, 2025, 7:13pm UTC](https://forum.rabbitcommunity.tech/t/magic-gallery-intrusive-rabbit-removal/15596 "2025-11-10T19:13:59Z")
I’ve started to use magic camera/gallery but all the magic images are spoiled by the inclusion of a small cartoon rabbit. I’ve tried adding “No rabbit!” to my instructions but it still appears. How can I make a magic v… --- ## [Celsius Vs Fahrenheit](https://forum.rabbitcommunity.tech/t/celsius-vs-fahrenheit/940)
**Author:** [@ra.ni](https://forum.rabbitcommunity.tech/u/ra.ni)\ **Replies:** 20\ **Last updated:** [November 9, 2025, 1:52pm UTC](https://forum.rabbitcommunity.tech/t/celsius-vs-fahrenheit/940 "2025-11-09T13:52:11Z")
Hey Why is it showing the whether forecast in Fahrenheit und Not in Celsius. I have asked yesterday the r1 to use metric system but still it is using the wrong one. Have not seen any setting to change it manually. --- ## [Fix my own R1... can I?](https://forum.rabbitcommunity.tech/t/fix-my-own-r1-can-i/15590)
**Author:** [@dieffe](https://forum.rabbitcommunity.tech/u/dieffe)\ **Replies:** 1\ **Last updated:** [November 5, 2025, 2:41pm UTC](https://forum.rabbitcommunity.tech/t/fix-my-own-r1-can-i/15590 "2025-11-05T14:41:39Z")
Hi all, My R1 has a strange rattling sound , probably some component got loose. Is there a way/guide to open it and fix it myself? Thx! F. --- ## [reminders are too short now and leave out important details](https://forum.rabbitcommunity.tech/t/reminders-are-too-short-now-and-leave-out-important-details/15589)
**Author:** [@goldengram](https://forum.rabbitcommunity.tech/u/goldengram)\ **Replies:** 1\ **Last updated:** [November 5, 2025, 2:22am UTC](https://forum.rabbitcommunity.tech/t/reminders-are-too-short-now-and-leave-out-important-details/15589 "2025-11-05T02:22:09Z")
I love the ability to quickly grab r1 and say a reminder and have it saved for me before I forget or get distracted by something else. Lately r1 just summarizes the reminders too much. For example if I say “set a remind… --- ## [Battery level not correct](https://forum.rabbitcommunity.tech/t/battery-level-not-correct/15574)
**Author:** [@TheBlackBox](https://forum.rabbitcommunity.tech/u/TheBlackBox)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 7:43pm UTC](https://forum.rabbitcommunity.tech/t/battery-level-not-correct/15574 "2025-10-31T19:43:38Z")
Hi! I wanted to report a bug: The battery level displayed in the drop down menu is incorrect and differs from that in the main screen. --- ## [3 sim not working in the UK.](https://forum.rabbitcommunity.tech/t/3-sim-not-working-in-the-uk/15567)
**Author:** [@jasondridge](https://forum.rabbitcommunity.tech/u/jasondridge)\ **Replies:** 2\ **Last updated:** [October 29, 2025, 5:36am UTC](https://forum.rabbitcommunity.tech/t/3-sim-not-working-in-the-uk/15567 "2025-10-29T05:36:27Z")
Hello. Since the OS 2.0 update, my R1 doesn’t connect to cellular any more. I put the sim into my phone-works fine. Put my phone sim into the R1-works fine. These are the details I can find for the 3 network: For most… --- ## [Anyone else having problems with their R1](https://forum.rabbitcommunity.tech/t/anyone-else-having-problems-with-their-r1/15557)
**Author:** [@Catpatrol](https://forum.rabbitcommunity.tech/u/Catpatrol)\ **Replies:** 7\ **Last updated:** [October 29, 2025, 12:16am UTC](https://forum.rabbitcommunity.tech/t/anyone-else-having-problems-with-their-r1/15557 "2025-10-29T00:16:19Z")
Mine has been unable to connect for several days now. Pretty much useless if it can’t connect. --- ## [Magic camera os 2 bug](https://forum.rabbitcommunity.tech/t/magic-camera-os-2-bug/15547)
**Author:** [@petenchris84](https://forum.rabbitcommunity.tech/u/petenchris84)\ **Replies:** 0\ **Last updated:** [October 20, 2025, 11:33pm UTC](https://forum.rabbitcommunity.tech/t/magic-camera-os-2-bug/15547 "2025-10-20T23:33:46Z")
Hi Simon I have just done update on both my devices I have took several pictures but still not in magic gallery but are all on rabbit hole Just a heads up for you :wink: --- ## [Magic Photos OS 2.0 Issues](https://forum.rabbitcommunity.tech/t/magic-photos-os-2-0-issues/15472)
**Author:** [@RussOniPad](https://forum.rabbitcommunity.tech/u/RussOniPad)\ **Replies:** 7\ **Last updated:** [October 20, 2025, 8:11pm UTC](https://forum.rabbitcommunity.tech/t/magic-photos-os-2-0-issues/15472 "2025-10-20T20:11:45Z")
I love what you did with OS 2, I’m having some problems getting photos from Magic Camers, I point the camera and hold the button down give it some instruction and no photo even though it says it creating the photo. Maybe… --- ## [Magic gallery os2 bug](https://forum.rabbitcommunity.tech/t/magic-gallery-os2-bug/15485)
**Author:** [@Piter](https://forum.rabbitcommunity.tech/u/Piter)\ **Replies:** 4\ **Last updated:** [October 20, 2025, 7:05pm UTC](https://forum.rabbitcommunity.tech/t/magic-gallery-os2-bug/15485 "2025-10-20T19:05:36Z")
The magic gallery in os2 does not display all the photos in the journal in rabbit hole. Often after creating a Magic Camera and Magic Camera Freestyle photo the image is not displayed in the device --- ## [Loose screw inside of the R1](https://forum.rabbitcommunity.tech/t/loose-screw-inside-of-the-r1/11486)
**Author:** [@MistaTetris](https://forum.rabbitcommunity.tech/u/MistaTetris)\ **Replies:** 31\ **Last updated:** [October 17, 2025, 7:09am UTC](https://forum.rabbitcommunity.tech/t/loose-screw-inside-of-the-r1/11486 "2025-10-17T07:09:13Z")
It was my second day of happiness with Rabbit. At some point, when I needed to go to settings and was shaking the device, I’ve heard a metalic rattling inside. That scared a hell out of me - I did not drop device, I did … --- ## [With new version, Terminal Mode cannot be disabled?](https://forum.rabbitcommunity.tech/t/with-new-version-terminal-mode-cannot-be-disabled/15543)
**Author:** [@charlie3684](https://forum.rabbitcommunity.tech/u/charlie3684)\ **Replies:** 0\ **Last updated:** [October 17, 2025, 3:14am UTC](https://forum.rabbitcommunity.tech/t/with-new-version-terminal-mode-cannot-be-disabled/15543 "2025-10-17T03:14:48Z")
I cant seem to ‘disable’ terminal mode when roating my rabbit. Now sometimes there’s a bug where the whole interface and standby screen is rotated. The only way to fix it is to turn on the camera and exit. To avoid this… --- ## [Bateria inchada y sin respuesta](https://forum.rabbitcommunity.tech/t/bateria-inchada-y-sin-respuesta/15537)
**Author:** [@Crissabadell](https://forum.rabbitcommunity.tech/u/Crissabadell)\ **Replies:** 1\ **Last updated:** [October 9, 2025, 11:09am UTC](https://forum.rabbitcommunity.tech/t/bateria-inchada-y-sin-respuesta/15537 "2025-10-09T11:09:56Z")
Buenos días, De los dos rabbit qué tengo uno dejo de funcionar y la batería está inchada sin razón alguna, puesto que se usan poco. Adjunté fotografías ticket number 69511, 23 de agosto y aún no tengo respuesta, agradec… --- ## [Battery to display without connection](https://forum.rabbitcommunity.tech/t/battery-to-display-without-connection/15223)
**Author:** [@WDISTY](https://forum.rabbitcommunity.tech/u/WDISTY)\ **Replies:** 2\ **Last updated:** [October 2, 2025, 8:21pm UTC](https://forum.rabbitcommunity.tech/t/battery-to-display-without-connection/15223 "2025-10-02T20:21:13Z")
Im very surprised at this , that i can’t see the battery percent when i am not connected to a network? Please fix --- ## [Empty Magic gallery](https://forum.rabbitcommunity.tech/t/empty-magic-gallery/15506)
**Author:** [@MaxCancer](https://forum.rabbitcommunity.tech/u/MaxCancer)\ **Replies:** 5\ **Last updated:** [September 30, 2025, 10:09pm UTC](https://forum.rabbitcommunity.tech/t/empty-magic-gallery/15506 "2025-09-30T22:09:44Z")
Hello All I have a problem with the gallery on my R1. Even though I’ve taken a lot of photos and continue to take them, the gallery only shows 4, it doesn’t show all the photos I’ve taken or am taking, it doesn’t show a… --- ## [Camera MIA again](https://forum.rabbitcommunity.tech/t/camera-mia-again/15509)
**Author:** [@Catpatrol](https://forum.rabbitcommunity.tech/u/Catpatrol)\ **Replies:** 0\ **Last updated:** [September 29, 2025, 6:56pm UTC](https://forum.rabbitcommunity.tech/t/camera-mia-again/15509 "2025-09-29T18:56:26Z")
After resetting the device I was able to get the camera to function again for about two days. I used the device to capture a 15 minute recording . Immediately after that I tried to take a photo and the camera was pointi… --- ## [Camera pointing down. Can't take any photos.](https://forum.rabbitcommunity.tech/t/camera-pointing-down-cant-take-any-photos/15507)
**Author:** [@Catpatrol](https://forum.rabbitcommunity.tech/u/Catpatrol)\ **Replies:** 2\ **Last updated:** [September 27, 2025, 2:07pm UTC](https://forum.rabbitcommunity.tech/t/camera-pointing-down-cant-take-any-photos/15507 "2025-09-27T14:07:38Z")
I tried to turn the camera and it went half way and stopped. Now when I turn the wheel the camera does not move but the image flips. If I put the unit right up to my ear when doing this I can hear the motor trying to tu… --- ## [Second Order Never Arrived ! Can someone help?](https://forum.rabbitcommunity.tech/t/second-order-never-arrived-can-someone-help/15505)
**Author:** [@alex.hent](https://forum.rabbitcommunity.tech/u/alex.hent)\ **Replies:** 0\ **Last updated:** [September 26, 2025, 11:41am UTC](https://forum.rabbitcommunity.tech/t/second-order-never-arrived-can-someone-help/15505 "2025-09-26T11:41:51Z")
why you guys dont reply? @rabbit why no one assist me with the fact that my rabbit was sent back to you ? i mean i payed it already , your delivery company never arrived at my place and also sent back the package … why… --- ## [SIM Card issue in Ireland](https://forum.rabbitcommunity.tech/t/sim-card-issue-in-ireland/11959)
**Author:** [@Johansw](https://forum.rabbitcommunity.tech/u/Johansw)\ **Replies:** 4\ **Last updated:** [September 23, 2025, 5:04pm UTC](https://forum.rabbitcommunity.tech/t/sim-card-issue-in-ireland/11959 "2025-09-23T17:04:21Z")
Hi R1 users I want to let you know in Ireland when getting a sim card. It appears that for Vodafone only bill pay sim cards work. I got a pre paid sim card with data (working using a mobile phone) but when inserted to R… --- ## [Image creations](https://forum.rabbitcommunity.tech/t/image-creations/15499)
**Author:** [@MaxCancer](https://forum.rabbitcommunity.tech/u/MaxCancer)\ **Replies:** 13\ **Last updated:** [September 19, 2025, 1:18pm UTC](https://forum.rabbitcommunity.tech/t/image-creations/15499 "2025-09-19T13:18:48Z")
I don’t understand if it’s a bug or if it’s my mistake if someone can help me, the rabbit does not create any images I ask for but it searches for them on google, I remember that it created images once where am I wrong? --- ## [Intern Issues/Wasted Credits](https://forum.rabbitcommunity.tech/t/intern-issues-wasted-credits/15495)
**Author:** [@Frascada91](https://forum.rabbitcommunity.tech/u/Frascada91)\ **Replies:** 2\ **Last updated:** [September 17, 2025, 2:10pm UTC](https://forum.rabbitcommunity.tech/t/intern-issues-wasted-credits/15495 "2025-09-17T14:10:26Z")
As many have outlined in other posts, the taking of task credits to edit an existing app is incredibly frustrating and I am posting to ask for both support from the Rabbit team, and for others to share what specific prom… [Previous page](https://forum.rabbitcommunity.tech/c/help-and-bug-reports/7.md) [Next page](https://forum.rabbitcommunity.tech/c/help-and-bug-reports/7.md?page=2)